Chipotle is launching a rewards program this
The company’s only other rewards program, called
Chiptopia, lasted three months in 2016.
t offered the best rewards in the
market, trumping those offered by Starbucks, Dunkin’ Donuts,
and other leading loyalty programs.
Chipotle is launching a loyalty program in the second half of the
year, the company said Tuesday.
The restaurant chain said it’s in the process of designing the
program. But if its last loyalty program is any indication of
what’s to come, it looks like customers will be getting a lot of
Chipotle introduced its first ever — and only — loyalty program
in July of 2016. The program, called Chiptopia, offered
some of the best rewards in the industry,
trumping those offered by most other leading loyalty
programs, such as Starbucks’ and Dunkin’ Donuts’ programs.
Chiptopia was a temporary three-month program that rewarded
customers for their visit frequency as opposed to dollars spent.
They earned free meals after their fourth, eighth, and 11th
visits each month.
There were also additional rewards, such as free catering
when customers reached certain status levels within the loyalty
Chipotle ended up paying out roughly $20 million to more
than 85,000 Chiptopia members who qualified for its largest prize
— meal catering for 10, valued at about $240.
Overall, Chiptopia offered as much as three times the
payback per dollars spent compared to Starbucks’ loyalty program,
BTIG analyst Peter Saleh wrote in 2016.
“Relative to other loyalty programs, Chipotle’s is very
generous with its rewards, offering a free entrée after roughly
$35-$40 of spend (note an entrée could be earned after $24),”
Saleh wrote. “This compares to a reward threshold of $90 of
likely spend at Domino’s Pizza, $40 at Dunkin’ Donuts, and $62.50