Winning a total of nine prestigious accolades, to demonstrate excellence amongst more than 100 Marriott properties in China
MACAU, July 5, 2018 /PRNewswire/ — Continuing to elevate the standard of the hotel industry in Macau, JW Marriott Hotel Macau and The Ritz-Carlton, Macau collected a total of nine recognitions in the 2017 awards by Marriott International for China. These prestigious accolades showcase the properties’ excellence in personalized service, corporate social responsibility and financial performance.
Each year, the “Awards by Marriott International” recognize the best of the best from amongst the hospitality brand’s outstanding properties. This year more than 100 Marriott International hotels and resorts across China were eligible to win, highlighting the impressive performance of JW Marriott Hotel Macau and The Ritz-Carlton, Macau among illustrious peers in the region.
JW Marriott Hotel Macau and The Ritz-Carlton, Macau prove no exception in enabling guests to revel in the finest personal service and the best of Asian luxury. Since the grand opening, JW Marriott Hotel Macau and The Ritz-Carlton, Macau have continuously elevated the service standards. Through meticulous services delivered with warmth and skill, both hotels meet all the needs of guests so they can enjoy a tranquil and luxurious accommodation experience.
Mr. Rauf Malik, Vice President of Operations for JW Marriott Hotel Macau and The Ritz-Carlton, Macau, said, “It’s an exceptional honor to win so many recognitions across-the-board, in the distinguished ‘Awards by Marriott International’. This accomplishment underpins the impressive luxury and service our properties brought to Macau 3 years ago.”
He continued, “We emphasize on putting people first and growing local talents by offering training and development opportunities. Not only for the job, but also to grow the Associates and Ladies & Gentlemen personal core self. We have offered promotions to 24% of total local Associates and Ladies & Gentlemen in last 2 years to commit the mobility of our people. Moving forward, we are continuously improving, from financial performance, to charitable initiatives, to providing guests the finest experience, ultimate enjoyment and unparalleled service right in the heart of Macau.”
JW Marriott Hotel Macau
Refined elegance and extraordinary service are the hallmarks of JW Marriott Hotel Macau. Offering more than 1,000 rooms and suites along with a pillar-less Grand Ballroom and venue spaces, the luxury property features beautifully designed accommodation, innovative on-site culinary experiences and an abundance of thoughtful amenities
JW Marriott Hotel Macau won five awards in the 2017 awards by Marriott International, including the top accolade Hotel of the Year:
- Hotel of the Year 2017
- Financial Excellence — Most improved
- Customer Excellence — Most improved
- Most Improved Maintenance and Utility Score
- Spirit to Serve Our Guests Award
The Ritz-Carlton, Macau
Towering above the glittering Cotai Macau, The Ritz-Carlton, Macau offers travelers a refined vantage point to explore Macau. The property is renowned for its impeccable service and five-star amenities, befitting the hotel brand’s reputation for melding cutting-edge modernity with classic sophistication for a travel experience like no other.
In the 2017 awards by Marriott International, The Ritz-Carlton, Macau received four awards:
- Customer Excellence
- Customer Excellence — Most improved
- The Ritz-Carlton Rewards Enrollment Excellence Award
- Most Improved EIWO (Everything in Working Order)
Visit JW Marriott Hotel Macau and The Ritz-Carlton, Macau to experience luxury accommodation and intimate, discerning service in the heart of Macau. For more information or reservations, please call the booking hotline at +853-8886-0888 for JW Marriott Hotel Macau or +853-8886-6868 for The Ritz-Carlton, Macau.
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About The Ritz-Carlton, Macau
The Ritz-Carlton, Macau, offers the impeccable levels of service for which the brand is famous around the world. Set within the top floors of one of the world’s most spectacular entertainment and leisure destinations — Galaxy Macau™, the hotel is an all-suite hotel by The Ritz-Carlton, featuring over 230 suites, including the stylish The Ritz-Carlton Sky Villa, which overlooks inspiring views of Cotai Macau.
About The Ritz-Carlton Hotel Company, LLC
The Ritz-Carlton Hotel Company, L.L.C., of Chevy Chase, MD., currently operates more than 90 hotels and 40 residential properties in more than 30 countries and territories. The Ritz-Carlton is proud to participate in the industry’s award-winning loyalty program, Marriott Rewards® which includes The Ritz-Carlton Rewards®. Members can now link accounts with Starwood Preferred Guest® at members.marriott.com for instant elite status matching and unlimited points transfer. For more information or reservations, visit the company web site at www.ritzcarlton.com, for the latest company updates, visit news.ritzcarlton.com and to join the live conversation, use #RCMemories and follow along on Facebook, Twitter, and Instagram. The Ritz-Carlton Hotel Company, L.L.C. is a wholly owned subsidiary of Marriott International, Inc. (NASDAQ:MAR).
About JW Marriott Hotel Macau, China
Situated within one of the world’s most spectacular entertainment and leisure destinations, Galaxy Macau™, the JW Marriott Hotel Macau is located in the heart of Cotai, Macau, offering 1,015 rooms and suites styled with elegant and sophisticated decor. The hotel offers innovative culinary experiences including classic Cantonese cuisine in a contemporary Chinese setting at Man Ho; an all-day dining outlet with international and regional cuisine, Urban Kitchen; the relaxing JW Pool Bar; and the sophisticated lobby lounge, The Lounge. The hotel also features an outdoor swimming pool and state-of-the-art fitness center. JW Marriott Hotel Macau takes the concept of “edutainment” to Macau via the world’s largest JW Kids’ Club, which features an abundance of interactive activities for children that are designed to educate as well as to entertain. In addition, guests can take advantage of Galaxy Macau’s Grand Resort Deck with tropical gardens and Adventure River. The hotel’s pillar-less Grand Ballroom and venue spaces are ideal settings for weddings and social events. For more information, please visit jwmarriottmacau.com.
About JW Marriott Hotels & Resorts
JW Marriott is part of Marriott International’s luxury portfolio and consists of beautiful properties and distinctive resort locations around the world. These elegant hotels cater to sophisticated, self-assured travelers seeking The JW Treatment™ — the brand’s philosophy that true luxury is created by people who are passionate about what they do. JW hotels offer crafted experiences that bring to life the brand’s commitment to highly choreographed, anticipatory service and modern residential design, allowing guests to pursue their passions and leave even more fulfilled than when they arrived. Today there are nearly 80 JW Marriott hotels in over 25 countries and territories. JW Marriott is proud to participate in the industry’s award-winning loyalty program, Marriott Rewards® which includes The Ritz-Carlton Rewards®. Members can now link accounts with Starwood Preferred Guest® at members.marriott.com for instant elite status matching and unlimited points transfer. Visit JW Marriott online, and on Instagram, Twitter and Facebook
About Marriott International
Marriott International, Inc. (NASDAQ: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 6,500 properties in 30 leading hotel brands spanning 127 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world. The company also operates award-winning loyalty programs: Marriott Rewards®, which includes The Ritz-Carlton Rewards®, and Starwood Preferred Guest®. For more information, please visit our website at www.marriott.com, and for the latest company news, visit www.marriottnewscenter.com. In addition, connect with us on Facebook and @MarriottIntl on Twitter and Instagram.
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