While evaluating loyalty rewards platforms, KPS Essentials was looking for a solution that had a data centric approach for optimization and could be customized to suit their needs. Zinrelo’s platform was the ideal fit. KPS Essentials found it simple to install and easy to customize as per their requirements.
Zinrelo studied KPS Essential’s past purchase data to pinpoint the potential areas of growth and to suggest an optimum rewards program structure. The Essential Rewards program offers customers multiple points earning opportunities to create a 360-degree engagement. Customers are rewarded points for purchases made on website, referrals, birthday bonus, welcome bonus and sharing on social media (Facebook, Twitter, Instagram, and Pinterest). Due to the program structure, customer retention increased by 54.26%. The engagement created by the program coupled with rewards like shipping discounts, birthday bonus points and tier-based perks encouraged members to buy frequently. The repeat purchase frequency increased by 82.78% in one year after the launch of the program.
“Zinrelo identified potential areas to boost the revenues and suggested strategies to achieve it,” commented Natalie Novak-Bauss, Owner of KPS Essentials. “I loved their methodical approach to achieve our business objectives.”
With significant increase in customer retention and the purchase frequency, the revenue per member increased by 2.19X. This resulted in the repeat purchase revenues increasing by 46.54%.
“Zinrelo’s loyalty rewards platform is helping businesses make deep, long-lasting connections with their customers,” said Samir Palnitkar, VP of Customer Success at Zinrelo. “Such strong engagement ensures that customers do not migrate to competitors, resulting in repeat business.”
About KPS Essentials:
KPS Essentials stands on two core pillars: use performance to reshape the organic skincare industry and give abundantly to causes close to the founders’ hearts. Through research, creativity, and hard work, they were able to create performance-based, clinically validated, organic skincare. KPS Essentials pride themselves on sourcing their ingredients from sustainable, clean, and environmentally conscious suppliers.
Zinrelo is a modern-day, loyalty rewards platform that maximizes repeat sales and per-customer revenue through 360-degree customer engagement. Zinrelo unlocks customer loyalty across multiple dimensions including transactional, social, referral, engagement, behavioral and emotional loyalty. It supports omni-channel deployments that span across ecommerce, physical stores, phone orders and more.
Zinrelo uses deep data analytics to create a custom, highly optimized loyalty program. Advanced machine learning algorithms are used to identify customer clusters and targeted campaign strategies for these segments. Hundreds of businesses are using Zinrelo to leapfrog their competition and gain market share. Zinrelo has been consistently rated as the top loyalty management software as reflected in the current ranking on G2 Crowd.
To launch a data driven loyalty program, contact Zinrelo at https://www.zinrelo.com/ or firstname.lastname@example.org.